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Crexendo Business Solutions

Business UCaaS and cloud communications platform.

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About Crexendo

Crexendo is a publicly traded cloud communications company headquartered in the Phoenix, Arizona area. Its core business is hosted voice and unified communications for small and midsize businesses: cloud phone systems with calling, video meetings, messaging, and related collaboration features, delivered over the customer's internet connection rather than on-premises phone hardware. It sits in the crowded middle of the UCaaS market — smaller than the largest national brands, but a long-running, established vendor rather than a newcomer.

A distinctive part of Crexendo's business is its NetSapiens platform, which it acquired in 2021. NetSapiens is a multi-tenant communications platform that other service providers use to power their own branded voice and UCaaS offerings. That means Crexendo operates on two tracks: selling communications services directly to end businesses under the Crexendo brand, and licensing the underlying platform to carriers, MSPs, and resellers. For a business buyer, the practical takeaway is that Crexendo both runs and builds the technology it sells, which is relatively uncommon among UCaaS vendors and shapes how the company talks about reliability and product roadmap.

The product set is aimed primarily at SMB and lower mid-market buyers: hosted PBX replacement, UCaaS bundles with softphone and mobile apps, SIP trunking for businesses keeping on-premises phone systems, and contact center functionality for teams with more structured call handling needs. It also offers pre-configured desk phones for organizations that want physical handsets rather than going softphone-only. Pricing, feature packaging, and contract terms are quote-based and can vary, so specifics should always be confirmed in writing before signing.

Crexendo is a communications provider, not a connectivity carrier. Its service rides on whatever internet connection the customer already has, which makes the underlying bandwidth and network quality at each location a key part of whether the service performs well. It also means Crexendo is typically one line item in a larger communications stack: internet from a carrier, voice and collaboration from a UCaaS provider, and possibly network or security services from elsewhere — which is exactly the kind of stack an independent advisor helps assemble.

Crexendo solutions

Cloud Phone System (UCaaS)

The core offering: a hosted phone system that replaces an on-premises PBX. Typical features include auto attendants, ring groups and call queues, voicemail-to-email, desktop and mobile softphone apps, and business SMS. Video meetings and team messaging are included in UCaaS bundles, so businesses can consolidate phone, meetings, and chat under one vendor. Users can move between desk phone, computer, and mobile app on the same extension, which suits hybrid and distributed teams. Exact feature packaging varies by plan tier — confirm what's included at the tier you're quoted.

Contact Center

For teams with more structured call flows — support desks, appointment scheduling, outbound teams — Crexendo offers contact center functionality layered on its voice platform: advanced queues, call recording, reporting, and agent tools. Because it shares a platform with the phone system, agents and back-office staff stay on one directory and one bill. This is generally positioned for SMB-scale contact centers rather than large enterprise operations; businesses with hundreds of agents or complex workforce-management needs typically evaluate dedicated CCaaS platforms.

SIP Trunking

For businesses that want to keep an existing on-premises phone system but move off legacy phone lines, SIP trunking delivers dial tone over the internet connection. This is a common bridge step for organizations not ready for a full cloud migration, and it's worth comparing against the cost of simply replacing the aging PBX outright. It can also serve as the voice layer behind an on-site contact center or paging system that has to stay in place.

Phones and Devices

Like most UCaaS providers, Crexendo supports pre-configured desk phones alongside its softphone and mobile apps, so businesses that want physical handsets don't have to source and provision them separately. Whether phones are purchased, rented, or bundled — and which models are supported — varies by quote, so confirm hardware terms and any upgrade or replacement policy in writing.

Platform Services (NetSapiens)

Through NetSapiens, Crexendo licenses its communications platform to other service providers who sell it under their own brands. This matters mostly to MSPs, carriers, and resellers — but end customers occasionally encounter it indirectly, since some regional providers' phone offerings run on this platform. For a business buying Crexendo directly, the upside is that the vendor controls its own technology stack rather than reselling someone else's, which can matter for feature development and support escalation.

Who Crexendo is a good fit for

  • Small and midsize businesses replacing an aging on-premises phone system
  • Companies that want phones, video meetings, and messaging from a single vendor
  • Businesses that value working with a smaller provider rather than one of the largest UCaaS brands
  • Teams that need straightforward contact center features without enterprise-scale complexity
  • Organizations with reliable internet at each location, or a plan to upgrade it alongside the voice migration
  • MSPs and service providers evaluating a white-label communications platform

Coverage and availability

Crexendo's service is cloud-delivered, so geographic coverage is less about a physical network footprint and more about number availability and the customer's internet. Service is broadly available across the United States, and local phone numbers can generally be provisioned in most rate centers; toll-free numbers are standard as well. For businesses with multiple locations, including remote and home offices, the service travels with the user — each seat just needs adequate internet. That makes a cloud system like this a natural fit for organizations whose staff are spread out, provided the connectivity underneath each user is sound.

The real 'coverage' question for any UCaaS provider is the quality of the internet connection at each site: sufficient bandwidth, low latency, and minimal packet loss. Where a site's connectivity is marginal, voice quality will suffer regardless of which UCaaS vendor you choose. This is why voice deployments should be scoped together with the internet service at each location — an advisor can test and, if needed, upgrade connectivity as part of the same project.

International coverage, E911 handling for remote users, and number porting timelines are all details to confirm in writing for your specific locations before signing, since they can vary by situation and by the phone numbers involved. The support model is a related question worth checking: ask where support is based, what hours it operates, and how an urgent issue like a total phone outage gets escalated. These details differ by provider and plan level, and they matter more than most buyers expect once the system is live.

Common use cases

  • Replacing an end-of-life on-premises PBX with a cloud phone system
  • Consolidating phones, video meetings, and team messaging into one UCaaS subscription
  • Equipping remote and hybrid staff with softphones and mobile apps tied to the business number
  • Adding queues, recording, and reporting for a small support or scheduling team
  • Keeping an existing PBX but moving from PRI/analog lines to SIP trunking
  • Standardizing communications across several small locations under one provider and one predictable monthly bill

Questions to ask before choosing Crexendo

  1. What's included at each plan tier, and which features we need cost extra?
  2. What is the per-user price after any promotional period ends, and what contract length does that price require?
  3. What are the early termination terms if the service doesn't work out?
  4. How does E911 work for remote and home-based users, and how is it configured?
  5. What's the number porting process and realistic timeline for our existing numbers?
  6. What internet bandwidth and network quality does each site need for acceptable call quality?
  7. Is call recording included, and are there storage limits or compliance features we need to add?
  8. What does onboarding look like — who configures the system, and is training included?

Crexendo alternatives

  • RingCentral — a larger UCaaS platform with a broad feature set and integration ecosystem
  • Vonage — UCaaS plus contact center and communications APIs for more developer-driven needs
  • GoTo (GoTo Connect) — another established SMB-focused UCaaS option
  • 8x8, Zoom Phone, or Microsoft Teams Phone — depending on where your collaboration stack already lives
  • Regional providers running the NetSapiens platform — similar underlying technology, often with more local support
  • An aggregator or MSP — for businesses that want voice bundled and managed alongside their connectivity

How SmashByte helps

We're an independent advisor, not a reseller of any one provider — so we can quote Crexendo alongside RingCentral, Vonage, GoTo, and others on the same terms and let the comparison decide. Because UCaaS rides on your internet, we also check connectivity at every location and fix any bandwidth or quality issues before the voice migration, which is where most cloud-phone projects go wrong.

We surface the real pricing — per-user rates after promotions end, add-on fees, and contract terms — rather than the headline number, and we manage the deployment: number porting, cutover scheduling, and a test pass before the old system comes down. Our advice is free to you; we're compensated by the providers, and our job is the right fit, not a particular logo.

Frequently asked questions

Is Crexendo a phone company or a software company?

Both, in a sense. It sells cloud communications services directly to businesses, and it also licenses its NetSapiens platform to other service providers who rebrand it. For most business buyers, the relevant side is the direct UCaaS service.

Does Crexendo provide internet service?

No. Crexendo is a communications provider — its service runs over your existing internet connection. Each location needs adequate bandwidth and network quality for good call quality, so connectivity should be checked as part of any deployment.

Can I keep my existing phone numbers?

Yes, number porting is standard. Timelines vary depending on the losing carrier and the numbers involved, so confirm the expected porting schedule in writing before setting a cutover date.

How does pricing work?

Typically per user per month, with tiers based on included features. Promotional rates, contract-length discounts, and add-on fees (recording, fax, extra numbers, contact center seats) all affect the real cost — ask for the post-promotional price and the full fee schedule in the written quote, and compare total cost per month rather than the headline per-seat number.

Is Crexendo suitable for a call center?

For small to midsize contact centers, its queueing, recording, and reporting features may be a good fit. Larger operations with complex routing, workforce management, or omnichannel needs usually evaluate dedicated contact-center platforms.

What happens if my internet goes down?

Calls can typically be set to fail over to a mobile app or an alternate number, so inbound calls aren't lost. For sites where voice is critical, a backup internet connection — often a 5G or LTE failover circuit — is worth scoping alongside the phone system so calls keep working through an outage.