TTSI

GoTo Business Solutions

Business communications and IT management tools.

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About GoTo

GoTo is a Boston-based software company best known for business communications and IT management products. The company was formerly known as LogMeIn before rebranding to GoTo, and its current product family consolidates brands many buyers will recognize from earlier years — GoTo Meeting, GoToWebinar, and the GoTo Connect phone system among them. It sells through direct sales and partner channels rather than operating any network of its own.

On the communications side, GoTo's flagship is GoTo Connect, a cloud phone system (UCaaS) that bundles voice, video meetings, and team messaging into a single subscription and a single app. Alongside it, GoTo sells a cloud contact center product aimed at support and sales teams that need routing, queues, and reporting beyond what a basic phone system offers. Both are cloud services delivered over the customer's own internet connection — GoTo provides the software and voice platform, not the underlying network or the circuit.

Beyond communications, GoTo maintains an IT management line under the GoTo Resolve name, covering remote access, remote support, and remote monitoring/management tooling used by internal IT departments and managed service providers. This dual focus — business communications plus IT tooling — is what distinguishes GoTo from pure-play UCaaS vendors, and it means some buyers encounter the brand first through an IT support product rather than telephony.

In the market, GoTo generally positions itself as a practical SMB and mid-market option: simpler, more all-in-one packaging than the larger enterprise communications platforms, with less emphasis on deep customization or sprawling integration ecosystems. That positioning makes it a frequent shortlist candidate for businesses replacing a legacy PBX or consolidating several communications subscriptions — though, as with any provider, fit depends on the specific features, integrations, and calling footprint a given business actually needs.

GoTo solutions

Cloud Phone System (UCaaS)

GoTo Connect is the core communications product: a cloud PBX combining voice calling, video meetings, and team messaging in one application. Standard capabilities include auto attendants, call queues, ring groups, voicemail-to-email, call recording options, and desktop and mobile softphone apps, so desk-bound and remote staff share the same system and business numbers. It targets SMB and mid-market businesses that want a single, manageable platform rather than assembling separate vendors for phone, meetings, and chat. As with any UCaaS, call quality depends on the customer's internet connection and LAN setup — bandwidth, QoS, and Wi-Fi quality — not on the platform alone.

Meetings & Webinars

GoTo Meeting and GoToWebinar are the company's long-standing video conferencing and webinar products, and for many businesses the meeting functionality is folded into a GoTo Connect subscription. Standalone relevance is mostly for teams running webinar-style events — registration pages, large audiences, presentation-first delivery, attendee engagement tools — rather than day-to-day telephony. Businesses already standardized on another meeting platform should weigh whether bundling meetings into the phone system actually simplifies their stack or just duplicates what they already pay for.

Cloud Contact Center

GoTo offers a contact center product for inbound and outbound support and sales teams, covering call routing, queues, agent supervision, and reporting, with omnichannel features in current packaging. It sits toward the lighter-weight end of the CCaaS market — a reasonable step up for teams that have outgrown a phone system with basic queues but don't need (or want to pay for) a heavyweight enterprise contact-center platform. Feature depth, channel mix, and AI-assisted features vary by tier and change over time, so requirements should be checked against current packaging rather than assumed from marketing summaries.

IT Management & Remote Support

Under the GoTo Resolve name, GoTo sells remote access, remote support, and remote monitoring/management (RMM-style) tooling for IT departments and managed service providers — the descendant of the LogMeIn remote-access products. This is a separate buying decision from the phone system, with its own licensing and evaluation criteria, but businesses already in the GoTo ecosystem sometimes assess both together, and IT-led buyers often encounter the brand here first.

Who GoTo is a good fit for

  • Small and midsize businesses that want phone, meetings, and messaging in one simple subscription
  • Companies that value straightforward packaging and administration over deep customization
  • Support or sales teams needing a lighter-weight cloud contact center, not a full enterprise CCaaS stack
  • Businesses already using GoTo Meeting or GoToWebinar that want to consolidate telephony with a familiar vendor
  • Distributed or hybrid teams that need softphone and mobile access tied to the main business numbers
  • IT teams or MSPs evaluating remote support tooling alongside a communications purchase

Coverage and availability

GoTo is a cloud service, so it is technically available anywhere the business has adequate internet — there is no network footprint to check in the carrier sense. The real 'coverage' questions are different: whether your internet connection and internal network can carry voice traffic cleanly, and whether the telephony coverage you need is offered in the regions where you operate.

PSTN calling, local number availability, number porting, toll-free service, and emergency calling support vary by country and change over time. GoTo's calling footprint historically centers on North America and a set of supported international markets, but the specifics matter: if you have international locations, remote employees abroad, or numbers in multiple countries to port, confirm exactly what is supported — and at what rates — in writing before signing, rather than assuming parity across regions.

Because call quality rides on your own connectivity, the connectivity check is as important as the platform selection. An advisor will typically assess internet service options and pricing at each of your addresses alongside the UCaaS evaluation, plus LAN readiness — bandwidth headroom, QoS configuration, and Wi-Fi coverage for softphone users. A well-chosen phone platform on an undersized or unreliable circuit still produces a bad phone experience, and that failure gets blamed on the platform.

Common use cases

  • Replacing an aging on-prem PBX or legacy landlines with a single cloud phone system across one or more offices
  • Consolidating separate phone, video meeting, and team chat subscriptions into one vendor and one bill
  • Standing up a modest support or sales queue with routing, recording, and reporting, without a heavyweight contact-center contract
  • Running webinars and large-audience online events alongside day-to-day business communications
  • Equipping remote and hybrid staff with softphones and mobile apps that keep business calls on business numbers
  • Giving a lean IT team a unified admin experience for communications instead of managing multiple point tools

Questions to ask before choosing GoTo

  1. What is included at each license tier, and which features we actually need sit behind an upgrade?
  2. What is the total monthly cost per user after any promotional pricing ends, and what are the contract length, auto-renewal, and early-termination terms?
  3. How are toll-free minutes, international calling, and any usage-based charges billed, and what are the current rates for the countries we call?
  4. Will all of our existing phone numbers port, what is the expected timeline, and is there any cost or risk of losing a number?
  5. What integrations exist for our CRM, helpdesk, or productivity stack — and are they native, third-party, or extra-cost?
  6. What are the support hours and escalation path, and is onboarding and migration assistance included or billed separately?
  7. How does the platform handle emergency calling (E911) for remote and hybrid workers, and what are we responsible for configuring?
  8. If we outgrow the platform or the contact center features, what is the exit path — data export, porting numbers out, and contract terms at that point?

GoTo alternatives

  • RingCentral — a larger UCaaS/CCaaS platform with broader integrations and enterprise depth, often at higher complexity and cost
  • Vonage Business — UCaaS plus contact center and communications APIs, with similar mid-market positioning
  • Crexendo — a UCaaS platform often noted for flexible packaging and partner-driven support
  • 8x8 or Nextiva — other established mid-market UCaaS options worth quoting in the same evaluation
  • Zoom Phone or Microsoft Teams Phone — for businesses already standardized on Zoom or Microsoft 365 for meetings and collaboration
  • Dialpad — a cloud communications platform with an AI-forward pitch, aimed at a similar buyer

How SmashByte helps

We're an independent advisor, not a reseller for any one vendor — so we quote GoTo alongside the other UCaaS and contact-center providers that fit your requirements and let you see the real comparison on features, contract terms, and total cost. That comparison includes the part buyers most often miss: the internet connection underneath the phone system. We check availability and pricing across connectivity providers at each of your addresses, because a cloud phone platform is only as good as the circuit it runs on, and the connectivity choice is usually a separate contract with its own negotiation.

On commercials and execution, we quote real post-promo pricing rather than introductory sticker rates, flag auto-renewal and termination clauses before you sign, and manage the implementation — number porting, cutover scheduling, user rollout, and a test plan before the old system is retired. Our advice is free to you as the customer: we're compensated by the providers, and because that compensation doesn't depend on which provider you pick, the recommendation stays neutral either way.

Frequently asked questions

Is GoTo the same company as LogMeIn?

Yes. LogMeIn rebranded to GoTo, and its products were consolidated under the GoTo name — GoTo Connect, GoTo Meeting, GoToWebinar, and GoTo Resolve, among others. Buyers who knew the older brand will find the same product family under new packaging.

Does GoTo provide internet service?

No. GoTo is a cloud software provider — its phone, meeting, and contact center services run over whatever internet connection you already have. The connectivity is a separate decision with a separate provider, and it's worth evaluating at the same time, since call quality depends on it.

Is GoTo Connect a good fit for a small business?

It's generally positioned for SMB and mid-market buyers who want phone, meetings, and messaging in one simple package with simple administration. Whether it's the right fit versus alternatives like RingCentral, Vonage, or Crexendo depends on your feature needs, integrations, calling footprint, and budget — worth quoting a few side by side before committing.

Can I keep my existing phone numbers?

Number porting is standard practice in UCaaS, and GoTo supports it, but timelines, supported number types, and any costs vary by carrier and country. Confirm the porting process, the expected timeline, and the cutover plan in writing before signing — porting surprises are one of the most common sources of UCaaS project delays.

Does GoTo have a contact center product?

Yes, GoTo offers a cloud contact center aimed at support and sales teams, covering routing, queues, and reporting. It sits toward the lighter-weight end of the CCaaS market, so verify that the specific channels, integrations, and features you need are included in the current packaging and tier you're quoted.

What's the difference between GoTo Connect and GoTo Resolve?

GoTo Connect is the communications platform — cloud phone, meetings, and messaging for the business. GoTo Resolve is the IT management line — remote access, remote support, and monitoring tooling for IT teams and MSPs. They're separate products with separate licensing, though both come from the same vendor.